FIRST CUSTOMER GUARANTEE — TERMS

Last updated: August 2026

These terms govern The Blueprint First Customer Guarantee (the "Guarantee") offered by UX Native Limited ("we", "us", "our"), company number 10667410, registered in England and Wales, in connection with The Blueprint cohort program (the "Program").

1. The Guarantee

Do the work. If you complete the Program in full and still do not land a paying customer, we refund what you paid.

This is an outcome-based guarantee, not a change-of-mind refund. It exists because the Program is built around doing the work, not just watching the lessons. To qualify, you need to have actually done it.

2. What you need to do to qualify

You must meet all of the following:

• Attend all 4 live sessions, or watch the replay of any session you miss within 48 hours.

• Send a minimum of 50 outreach messages to prospects who fit the ideal customer profile taught in the Program, over the course of the cohort.

• Submit your outreach log weekly through the program dashboard, showing each prospect contacted, the date contacted, and the outcome of the conversation. Logs submitted only at the point of a refund request, and not progressively during the Program, do not satisfy this requirement.

• Complete your 1:1 kickoff call and any follow-up actions assigned from it.

• Confirm in writing that no sale, deposit, pre-order, retainer, or payment of any kind, direct or indirect, was received from any prospect contacted during the Program or within 30 days after the cohort ends.

3. How to request a refund

• Email contact@theblueprint.live from the email address you enrolled with.

• Your request must be sent within 7 calendar days of the cohort's final session.

• Reference your weekly submitted logs as supporting evidence.

• We will review and respond within 10 business days. Where a refund is approved, it will be issued to your original payment method, and typically arrives within 5 to 10 business days depending on your bank.

Requests that rely on logs not submitted progressively during the Program, or that are missing required detail, will not be considered.

4. Scope and eligibility

• The Guarantee applies once per person, to your first enrollment in The Blueprint only. If you rejoin a future cohort, the Guarantee does not apply again.

• The Guarantee covers Program fees only. It does not cover external tools, software subscriptions, advertising spend, contractors, payment processor fees, taxes, or any other costs you choose to incur while doing the work.

• Access to the Program begins on the cohort's start date, not at the point of purchase.

5. Misuse

If we identify that a payment was received from a contacted prospect and not disclosed, or that submitted logs were falsified or materially misleading, the refund request will be denied and the Guarantee will not apply.

We may also decline a request where there is evidence of fraud or abuse of the Guarantee, including chargebacks lodged instead of a refund request, or material breaches of community rules. We will act reasonably in making that assessment, and we reserve the right to ask follow-up questions before approving any refund.

6. Outside the Guarantee

Outside of this Guarantee, all sales are final. We do not offer refunds for change of mind, lack of use, failure to complete the required work, or personal circumstances.

Any refund considered outside the stated Guarantee is entirely at our discretion and is not owed regardless of circumstance. Approving a refund in one case does not create an obligation to approve refunds in future cases, and does not waive our right to decline refunds in other circumstances.

7. Legal

Governing law. These terms are governed by the laws of England and Wales. Disputes will be handled under the jurisdiction of the courts of England and Wales.

Consumer rights. Nothing in these terms limits or excludes any rights you may have under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation that cannot be lawfully excluded. This Guarantee is an additional benefit provided by UX Native Limited on top of those rights.

8. Contact

Questions about the Guarantee: contact@theblueprint.live

UX Native Limited
Company number: 10667410
Registered in England and Wales